Policies

Shipping details

Courier is with Australia post.
All shipping is tracked.

 

Shipping time

Standard shipping within Australia can take from 3 - 5 days.
International standard shipping can take from 2.5 - 3 weeks.

 

Processing time

7-25 business days for both Australia and International
Kahweiei is a hand made store so all items are made upon order

Black friday orders: there are current delays due to backlog of orders 

Tracking numbers

Tracking numbers are provided once your items are made and ready to ship. You will then receive another email confirmation with your tracking number attached.

 

Returns, refunds and exchanges

Kahweiei does not offer returns, refunds or exchanges so please decide carefully before purchasing

 

Lost/ stolen/ damaged orders

99% of the time orders make it fine to the destinations, we use the best shipping method possible for everyone. However in rare cases, items can get lost going internationally which is beyond our control. 

​We cannot control shipping once a package is out of our hands and shipped out. Please contact us as soon as possible and we will work out a solution for you. 

 

Designs

All Kahweiei designs are uniquely each to their own. Please do not copy designs directly or resell our products.

Customs and import taxes

Customers are responsible for any customs and import taxes that may apply